Shipping Policy for Kendra Scrtt

At Kendra Scrtt, we strive to ensure your jewelry reaches you in a timely and secure manner. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping methods, and related policies for all purchases made through our website (kendrascrtt.com).

1. Order Processing

• Processing Time: All orders are processed within 1–3 business days of being placed, excluding weekends and holidays. Processing includes verifying payment, preparing your items for shipment, and coordinating with our shipping partners.
• Order Confirmation: Once your order is processed and shipped, you will receive a confirmation email with tracking information. This email will be sent to the address provided during checkout, so please ensure your contact details are accurate.

2. Delivery Timelines

• Estimated Delivery: After your order is shipped, delivery typically takes 6–12 business days to most locations. This timeline applies to both domestic and international shipments, though factors like customs processing (for international orders) or remote locations may occasionally cause slight delays.
• Business Days: Delivery timelines refer to weekdays (Monday–Friday) and do not include weekends, holidays, or unforeseen disruptions (e.g., weather events, carrier delays).

3. Shipping Destinations

We ship to most countries worldwide. During checkout, you can enter your shipping address to confirm if delivery is available to your location. Please note that international shipments may be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient. These charges are not included in your order total and are determined by your local customs office.

4. Shipping Methods and Carriers

• We partner with reliable carriers (e.g., USPS, FedEx, DHL) to ensure your package is delivered safely. The specific carrier used for your order may vary based on your location and the size of your shipment.
• All shipments include tracking information, which will be provided in your shipping confirmation email. You can use this tracking number to monitor the progress of your delivery directly through the carrier’s website.

5. Shipping Costs

• Shipping costs are calculated at checkout based on your location, the weight of your package, and the shipping method selected (if applicable).
• Occasionally, we may offer free shipping promotions for orders meeting a minimum purchase threshold. Details of such promotions will be clearly stated on our website.

6. Address Accuracy

• It is your responsibility to provide a complete and accurate shipping address during checkout. We are not liable for delays or non-delivery caused by incorrect or incomplete addresses.
• If you realize you provided an incorrect address after placing your order, please contact us immediately at [email protected]. We will attempt to update the address if the order has not yet been shipped; however, we cannot guarantee changes once processing is complete.

7. Lost or Damaged Packages

• Lost Packages: If your tracking information shows your package as delivered but you have not received it, please contact the carrier directly to file a claim. If the carrier confirms the package is lost, reach out to us at [email protected] with your order number and tracking details, and we will assist in resolving the issue.
• Damaged Packages: Inspect your package upon delivery. If items are damaged, contact us within 48 hours of delivery at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund as appropriate.

8. Contact Us

For questions about your shipment, delivery status, or this Shipping Policy, please contact our customer service team:

Email: [email protected]

Effective Date: August 1, 2025