Refund Policy for Kendra Scrtt
At Kendra Scrtt, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund on products purchased through our website (kendrascrtt.com).
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The request is made within 60 days of the delivery date of your order.
- The product is returned in its original, unused, and undamaged condition, including all original packaging, tags, and accessories.
- A valid proof of purchase (e.g., order confirmation email, receipt) is provided.
Note: Custom or personalized items are non-refundable unless they are defective or damaged upon arrival due to our error.
2. How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Our Customer Service: Send an email to [email protected] with your order number, a description of the reason for the refund, and clear photos of the product (if applicable, e.g., for defective items).
- Receive Return Instructions: Our team will review your request and respond within 2–3 business days with approval (if eligible) and detailed return instructions, including the return address.
- Return the Product: Ship the product back to us using a trackable shipping method. You are responsible for covering return shipping costs, unless the refund is due to our error (e.g., defective item, wrong product shipped).
- Processing the Refund: Once we receive and inspect the returned item (typically within 3–5 business days of delivery to our warehouse), we will process the refund.
3. Refund Processing Time
- Approved refunds will be issued to your original payment method within 5–10 business days of inspection.
- The time it takes for the refund to appear in your account depends on your payment provider (e.g., credit card companies may take 3–7 additional business days to process the refund).
4. Exceptions and Non-Refundable Items
Refunds will not be provided for:
- Products returned after the 60-day window.
- Items that have been used, damaged, or altered by the customer.
- Products returned without original packaging or proof of purchase.
- Custom or personalized items (unless defective due to our error).
- Shipping fees (unless the return is due to our mistake, such as shipping the wrong item or a defective product).
5. Damaged or Defective Items
If you receive a product that is damaged or defective upon arrival, please contact us at [email protected] within 48 hours of delivery with photos of the damage or defect. We will arrange for a replacement or a full refund (including original shipping costs) at our discretion, and we will cover the return shipping fees for such cases.
6. Cancellations
If you wish to cancel an order before it has been shipped, please contact us immediately at [email protected]. If the order has not yet been processed, we will issue a full refund. If the order has already been shipped, you will need to follow the return and refund process outlined above once you receive the product.
7. Contact Us
For questions or concerns about our refund policy, please reach out to our customer service team:
Email: [email protected]
Effective Date: August 1, 2025