Customer Service Policy for Kendra Scrtt

At Kendra Scrtt, we believe exceptional customer service is at the heart of every positive shopping experience. Our team is dedicated to ensuring your questions are answered, concerns are resolved, and you feel valued at every step of your journey with us. This Customer Service Policy outlines our commitment to supporting you and the ways we can assist.

1. Our Commitment

We strive to provide friendly, efficient, and solution-oriented service to all customers. Whether you have questions about products, orders, returns, or anything else related to your experience with Kendra Scrtt, our goal is to address your needs with clarity and care.

2. Contact Channels

You can reach our customer service team through the following channel:

This is our primary contact method, allowing us to track your inquiry and provide detailed, personalized responses.

3. Response Times

We aim to respond to all inquiries promptly:

  • General Questions: Expect a reply within 2–3 business days (Monday–Friday, excluding holidays).
  • Urgent Matters (e.g., damaged items, order issues): We prioritize these and typically respond within 24–48 business hours.

Please note that high volume periods (e.g., holidays, sales) may slightly extend response times, but we will always work to address your request as quickly as possible.

4. Areas of Support

Our customer service team is here to assist with:

  • Product Inquiries: Details about materials, sizing, care instructions, or availability of items (e.g., simple pendant necklaces, huggie earrings, band rings).
  • Order Updates: Tracking information, delivery status, or changes to unshipped orders (e.g., address corrections, cancellations).
  • Returns and Refunds: Guidance on initiating returns, checking refund status, or resolving issues with returned items (see our Refund Policy for details).
  • Technical Support: Help with website navigation, account issues, or checkout problems.
  • Feedback and Suggestions: We welcome your input to improve our products and services—your thoughts are always valued.

5. How to Reach Us Effectively

To help us assist you quickly, please include the following information in your email:

  • Your full name and order number (if applicable).
  • A clear description of your inquiry or issue.
  • Relevant details (e.g., photos of damaged items, screenshots of website errors) when applicable.

6. Escalation Process

If you feel your issue has not been resolved to your satisfaction, you may request to escalate your inquiry. Simply reply to our initial response, and your case will be reviewed by a senior team member within 1–2 business days for further assistance.

7. Continuous Improvement

We regularly review customer feedback to enhance our service. Your experiences help us refine our processes, train our team, and ensure we continue to meet your expectations.

Thank you for choosing Kendra Scrtt. We’re honored to be part of your jewelry journey and look forward to supporting you.

Email: [email protected]

Effective Date: August 1, 2025